7ddd Privacy Policy —
Your Information Is Safe With Us

7ddd ("we", "our", "platform") provides a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") describes what types of information we collect from users of our platform ("you", "your"), how we use that information, who we share it with, and how we keep it secure.

By using 7ddd's website, mobile platform, or any related services, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

Our platform is intended solely for adults aged 21 or older. We always treat user privacy and data protection as our highest priority, and we manage your data following industry best practices.

7ddd collects several categories of information that help us improve our services and provide you with a secure gaming experience. Below is a description of the information collected:

2.1 Information You Provide Directly

When you create an account on 7ddd or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for bKash, Nagad, Rocket, Upay verification)
• Payment-related information (transaction records, but not full bank account details)
• Identity verification documents (national ID card or equivalent)
• Contact details and message content submitted through customer support

2.2 Automatically Collected Information

When you use our platform, the following technical information is collected automatically:

• Internet Protocol (IP) address and approximate geographic location
• Browser type, version, and operating system information
• Technical information related to device identification
• Pages visited on the platform, time of visit, and session duration
• Gaming activity history (bet amounts, win/loss records, play duration)
• Information about the referral source before visiting our platform

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies. See Section 5 for details.

Information collected by 7ddd is used for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use your information to verify your identity, create and manage your account, and ensure secure access to the platform. Age verification for every user is critical to us, as our services are only for those aged 21 and above.

3.2 Processing Financial Transactions

We require your information to process your deposit and withdrawal requests. Necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.3 Customer Service and Communication

We use your contact information to inform you about important account notifications, transaction confirmations, promotional offers (with your consent), and platform updates.

3.4 Fraud Prevention and Security

We monitor user activity to protect the integrity of the platform and to prevent fraud, money laundering, and other illegal activities. This protects the interests of all honest users.

3.5 Service Improvement

By analysing anonymised statistical data, we continuously improve the user experience on our platform, add new games and features, and resolve technical issues.

3.6 Legal Compliance

Information may be retained and provided as needed to comply with applicable laws, regulations, or lawful directives from authorities.

7ddd does not sell, rent, or provide your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Providers

Only the necessary amount of information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. These partners are governed by their own privacy policies.

4.2 Technology Service Providers

Limited information is shared with our trusted technology partners to manage platform infrastructure, gaming software, security systems, and analytics. These partners operate under strict confidentiality agreements.

4.3 Legal Requirements

If a competent court or authority lawfully orders us to provide information, we are obligated to comply with the law. In such cases, we will endeavour to notify you as far as possible, unless legally prohibited from doing so.

4.4 Business Restructuring

In the event of an acquisition, merger, or transfer of our business, user data may be transferred as part of the assets. In such cases, the new party will be required to comply with the terms of this Privacy Policy.

7ddd uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for maintaining login sessions, verifying security tokens, and saving form data. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings), profile customisations, and information from previous sessions. They make your gaming experience smoother.

5.3 Analytical Cookies

These cookies are used to collect anonymous statistics about platform usage. Services are improved by analysing which pages are visited most and where users spend the most time.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may cause some parts of the platform to not function correctly.

7ddd follows industry-leading security technologies and practices to protect your personal information. Our security framework operates on the following levels:

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL/TLS technology, keeping data transfers out of reach of third parties.
• Data Storage Security: Information stored on our servers is protected by strong encryption algorithms. Passwords are never stored directly — only cryptographic hashes are retained.
• Access Controls: Only authorised personnel among our staff can access specific data, and a record of every access is maintained.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities, and necessary patches and updates are applied.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an additional security layer when accessing your account.
• Fraud Detection System: Suspicious transactions or access patterns are automatically detected and acted upon.

No method of transmitting information over the internet is completely secure. However, we employ the latest technology and precautionary measures to protect your data.

As a 7ddd user, you have the following rights over your own information:

7.1 Right to Access Information

You have the right to know what information we hold about you and to receive a copy of that information. To make this request, contact us at [email protected].

7.2 Right to Correct Information

If your information is incorrect or incomplete, you have the right to request a correction. This can be done through your account settings or by contacting us.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. Please note that some information must be retained for a set period due to legal obligations, records related to active transactions, or the need to resolve ongoing disputes.

7.4 Right to Object to Processing

You may object at any time to marketing communications or non-essential data processing, and we will stop that processing.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, machine-readable format and to transfer it elsewhere.

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat. We will process your request as promptly as possible.

7ddd's platform may occasionally contain links to third-party websites or services. These links are provided for informational purposes only. If you access a third-party website or service, their own privacy policy will apply, over which 7ddd has no control.

Software from game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others operates on our platform. These providers may collect certain technical information through their software, which falls under their own privacy policies.

We recommend that you review the privacy policy of any third-party service before using it.

7ddd strictly operates for individuals aged 21 and above only. We do not knowingly collect information from minors and do not allow minors to open accounts.

Age is verified during account registration and identity proof may be requested when needed. If we receive information indicating that an account holder is under 21, that account will be closed immediately and any collected information will be deleted.

If a guardian believes their minor child has used our platform, please contact us at [email protected].

7ddd reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

If you continue using our platform after changes take effect, you will be considered to have consented to the updated policy. We therefore recommend that you review this policy periodically.

For significant changes, particularly those that materially affect how your information is used, we will arrange to obtain fresh consent where applicable.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team considers all matters with the utmost importance.